These Terms govern your access to and use of the D-Know desktop application, website, and control-plane services (together, the “Service”). By creating an account or using the Service, you agree to these Terms. This is not legal advice.
1. Who may use D-Know
You must be able to form a binding contract. Personal and Business accounts are intended for adults (18+). School and IT accounts must be administered by authorized staff. You are responsible for activity under your account.
2. The Service
D-Know provides software to interact with knowledge you provide or connect, plus optional cloud features such as accounts, billing, organization membership, and collaboration. Features may change as we improve the product. We may offer free and paid plans.
3. Your content
You retain ownership of content you upload or index (“Your Content”). You grant us a limited license to process Your Content solely to operate and improve the Service for you (for example: storage you enable, retrieval, collaboration features you use, and security). You represent that you have the rights needed to use Your Content with D-Know.
4. Acceptable use
- Do not misuse the Service, probe systems without permission, or attempt to disrupt others.
- Do not upload unlawful content or content you are not entitled to process.
- Do not reverse engineer the software except where local law expressly allows.
- Do not resell access without our written agreement.
5. Accounts and security
Keep credentials confidential. Notify us promptly of unauthorized access. We may suspend accounts that threaten the Service or other users, or that violate these Terms.
6. Subscriptions and billing
Paid plans are billed through Stripe or as otherwise stated at checkout. Fees are generally non-refundable except where required by law or expressly offered. Taxes may apply. Failure to pay may result in downgrade or suspension of paid features.
7. Intellectual property
D-Know, its branding, and the software (excluding Your Content) are owned by us or our licensors. These Terms do not transfer ownership to you. Feedback you send may be used without obligation to you.
8. Third-party services
The Service may integrate processors such as Stripe, Google sign-in, cloud storage, and model providers. Their terms apply to their services. We are not responsible for third-party outages outside our reasonable control.
9. Disclaimer
The Service is provided “as is” to the fullest extent permitted by law. AI-generated answers can be incomplete or incorrect — verify important decisions independently. We do not warrant uninterrupted or error-free operation.
10. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or lost-profit damages, or for loss of data beyond our obligation to provide export/delete tools described in our Privacy policy. Our aggregate liability for claims relating to the Service in any twelve-month period is limited to the amounts you paid us for the Service in that period (or €100 if you paid nothing).
11. Termination
You may stop using the Service and delete your account as described in-product or via privacy@dknowai.com. We may terminate or suspend access for breach, risk, or discontinuation of the Service. Provisions that by nature should survive (including IP, disclaimers, and liability limits) will survive.
12. Changes
We may update these Terms. The “Last updated” date will change. Continued use after material changes constitutes acceptance where permitted by law. If you disagree, stop using the Service and close your account.
13. Contact
Questions about these Terms: hello@dknowai.com · Contact page.
See also: Privacy policy.